Privacy Policy
Sahlah London values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We may collect personal details such as your name, email address, shipping address, and payment information when you place an order or sign up for our newsletter.
2. How We Use Your Information
Your data is used to process orders, improve our services, and communicate with you about promotions, updates, or inquiries.
3. Sharing of Information
We do not sell or rent your personal information. Data may be shared with trusted third-party service providers (such as payment processors and shipping companies) to fulfill your orders.
4. Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
5. Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.
6. Your Rights
You have the right to access, update, or request deletion of your personal information. Please contact us if you wish to exercise these rights.
7. Changes to Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
8. Contact Us
For questions regarding this Privacy Policy, please email us at contact.sahlahlondon@gmail.com.
Return & Refund Policy
At Sahlah London, we want you to love your purchase. If for any reason you are not satisfied, our Return & Refund Policy is designed to make the process simple and transparent.
1. Eligibility for Returns
Items may be returned within 14 days of delivery, provided they are unworn, unwashed, and in their original packaging with tags attached.
2. Non-Returnable Items
For hygiene and safety reasons, certain items such as scarves, undercaps, and customized products cannot be returned or exchanged.
3. Return Process
To initiate a return, please contact our customer service team at contact.sahlahlondon@gmail.com or call 07438 824224. Once approved, you will receive instructions for shipping the item back to us.
4. Refunds
Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable.
5. Exchanges
If you wish to exchange an item for a different size or style, please indicate this when contacting us. Exchanges are subject to product availability, and prices may vary based on size or colour.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement or issue a full refund.
7. International Orders
Customers outside the UK are responsible for return shipping costs and any applicable customs duties.
8. Contact Us
For any questions regarding returns or refunds, please email us at contact.sahlahlondon@gmail.com.